Terms
Clear from the beginning.
These service terms show the agreed commercial approach. A proposal, letter of engagement and schedule of services set out your specific work before it begins.
Minimum terms, cancellation & payments
Visibility Care & Social Media
A 3-month minimum, then month to month with 30 days’ notice in writing.
Visibility Lite
No minimum term. 30 days’ notice in writing.
Website design & build
A fixed quote agreed first. 50% upfront and the balance at launch.
Extras & approvals
Extra work is agreed first. Nothing goes live without your approval. Paid advertising spend is separate and paid directly by you.
The work we agree
Your proposal defines the deliverables, accounts, access, timetable and fees. Additional work is agreed before it starts. Visibility Care is the fuller weekly service, with listing checks and a short monthly report. Visibility Lite includes two Google Business Profile posts a month (every other week), review monitoring with draft replies, a quarterly check of your Google, Bing and Apple listings, and a short quarterly summary.
The £149 Visibility Audit is credited against Visibility Setup if you proceed. Setup is £349, or £299 for Darlington Business Centre tenants. Where packages overlap, we agree one scope so the same work is not charged twice.
Clearly Found is not VAT registered, so no VAT is added to the published prices.
Approvals and account control
You approve content and changes before publication. You keep ownership of your accounts, with appropriate manager access where supported. Community management needs agreed reply guidance and permissions before replies are sent.
You supply materials and account access you are entitled to share. Content, scheduling and launch dates depend on timely access and approval; the project proposal will set out responsibilities.
Platforms, advertising & results
Platforms control eligibility, verification, availability and approval times. We cannot guarantee rankings, reach or enquiries. Paid advertising budgets are separate and paid directly by you. No paid directory upgrade or extra purchase is made without your agreement.
About these terms
Clearly Found is a trading name of Haigh PS Ltd, company number 11884392, registered office Earlston House, 181 Coniscliffe Road, Darlington DL3 8DE. In these terms, “we” and “us” mean Haigh PS Ltd.
Your proposal and letter of engagement set out the specific work we will do for you. If you have a question about these terms, email hello@clearlyfound.co.uk.
These terms are governed by the law of England and Wales.
Our total liability to you for any claim is limited to the fees you paid us in the three months before the claim arose. Nothing in these terms limits liability that cannot legally be limited, such as liability for death or personal injury caused by negligence, or for fraud.